Timekeeping Outsourcing Services in Healthcare Industry
Business Challenge
Our client is a healthcare service provider in the United States, faced challenges impacting both employee engagement and operational efficiency.
The client's challenges stemmed from several interconnected issues:
Lack of personalized support: The company struggled to provide tailored support to employees with varying levels of technological proficiency, especially elderly employees facing difficulties with password resets.
Non-compliance with company policies: Some employees were not adhering to company policies related to time and attendance, leading to inaccuracies in payroll and potential legal issues.
Performance Issues: "I-rated" employees (presumably referring to employees requiring improvement) required focused support and guidance to improve their performance and engagement.
Inefficient Password Reset Process: The high volume of password reset requests overwhelmed the IT helpdesk and created a significant bottleneck for employees needing immediate access to their systems.
Inaccurate Timekeeping: Inaccurate timecards led to discrepancies between worked hours and paid hours, requiring significant administrative effort to resolve and impacting payroll accuracy.
Our Solution
We implemented a multi-faceted approach focused on proactive communication, personalized support, and real-time compliance management:
Proactive Password Reset Support: Our team actively reached out to employees struggling with password resets, providing step-by-step guidance and ensuring successful logins. This reduced the burden on the IT helpdesk and minimized employee downtime.
Time & Attendance Compliance Enforcement: We diligently monitored employee timecards and actively managed AM and PM tasks to ensure real-time compliance with company policy at the facility level. This involved:
Daily Timecard Review: Regularly reviewing employee timecards to identify and correct discrepancies.
Overtime Management: Identifying employees nearing or exceeding overtime limits and proactively alerting facility leaders.
Employee Education: Reaching out to employees found to be in non-compliance to educate them on company policies and provide guidance on proper timekeeping procedures.
Tech Stack
Business Impact
Our interventions resulted in significant positive impacts for the client:
Improved Password Reset Efficiency: Reduced the burden on IT helpdesk and significantly decreased the time required for employees to regain access to their systems.
Enhanced Employee Engagement: Personalized support for password resets, especially for elderly employees, fostered a more supportive and inclusive work environment.
Increased Time & Attendance Accuracy: Ensured accurate and compliant timecards, reducing payroll errors and improving financial reporting.
Reduced Overtime Costs: Proactive identification and management of overtime helped facility leaders make informed decisions and control labor costs.
Proactive Compliance: Identifying and addressing non-compliant employees proactively mitigated potential legal and financial risks.
Improved Employee Performance: Through employee education and collaboration with facility leaders, we indirectly contributed to the improvement of performance among "I-rated" employees by addressing underlying issues related to timekeeping and compliance.
Conclusion
By combining proactive communication, personalized assistance, and real-time monitoring, we helped our client overcome significant challenges, improve employee engagement, and enhance operational efficiency. The result was a more compliant, productive, and engaged workforce, ultimately contributing to the organization's overall success.