Patient Co-ordinator
We are currently seeking a full-time Patient coordinator to support our healthcare facilities. Interested candidates must have excellent customer service and communication skills, and be able to handle tasks such as calling, scheduling, pre-registering, and verifying insurance eligibility for patient accounts.
Role & Responsibilities
Call, schedule, and pre-register, patient accounts via internal appointment scheduling processes and intake from facilities, as well as incoming line for outpatient clinic.
Create Medical Record numbers and enter registration information following established guidelines.
Collect demographic and billing information in a courteous and professional manner.
Identify, document, and provide feedback to management on issues that impact departmental workflow.
Answer customer's questions regarding preparations for appointments, directions to clinics, and general hospital questions.
Ensure accuracy and appropriate documentation are in place.
Quality Improvement by remaining current on scheduling center protocols including daily updates.
Perform insurance eligibility verifications, identifying appropriate coverage, gaps in coverage, and prior authorizations as needed.
Assist in any additional follow-up or tracking metrics as requested.
Qualifications & Experience Requirement
Years of Experience: One year of experience in registration and scheduling, or other customer service is required.
Knowledge of basic computer applications such as Microsoft Office. Familiarity with accessing web applications and EMR scheduling workflows.
Demonstrate excellent communication skills and the ability to deal with customers or families of customers who are often adversarial.
Demonstrate attention to detail, teamwork skills, and the ability to prioritize and meet deadlines.
Ability to work both independently and in a team environment.
Ability to function in a fast-paced work environment with multiple responsibilities.
DISCLAIMER
The BridgeWay Firm FZ-LLC does not charge any fees to applicants or job seekers for recruitment, employment placement, or job opportunities. All recruitment and employment services provided by our company are free of charge to candidates, in full compliance with the laws and regulations of the United Arab Emirates, including MOHRE directives. Any individual or agency requesting payment on behalf of our firm for job placement is acting fraudulently and without authorization.