System Support Specialist
BridgeWay is looking for a System Support Specialist to strengthen our IT department's capacity to address complex system-related challenges. This specialist will play a crucial role in assisting both our clientele and internal team members through technical support, system maintenance, and the improvement of our computing environment.
Job Responsibilities:
Assist with the administration and operation of servers and related infrastructure.
Coordinate and implement software and hardware upgrades.
Troubleshooting and resolving LAN/WAN performance and connectivity issues with server infrastructure.
Network monitoring and analysis, and performance tuning; troubleshooting network problems.
Participate in the network team that handles the day-to-day management of email/file / network security and end user cyber awareness training.
Monitor, manage, and maintain iSCSI storage infrastructure.
Monitor, manage and maintain Active Directory infrastructure to implement security as intended by the member organizations.
Document network problems and resolutions for future reference.
Participate in our on-call rotation.
Other duties as assigned.
Additional responsibilities may include:
Assist personnel of other departments as a computer resource.
Oversee the installation of hardware and software at multiple locations.
Provide on-the-job training to new department staff members.
The position of System Administrator requires excellent problem-solving skills, and knowledge of administering and maintaining all the relevant technologies.
Requirements:
At least 2 years' experience working as a systems/network administrator, or in a relevant IT role.
Proven experience with PowerShell scripting to automate routine tasks and deploy configurations.
Proficient in managing Active Directory including knowledge about domain services, group policies, and user management.
Hands-on experience in upgrading, installing, and configuring application software and computer hardware.
In-depth understanding of Group Policy management and implementation for securing Windows environments and managing user settings.
Familiarity with database management (DBM) solutions, preferably within the Veeam technology environment.
Managing, updating, and ensuring the security of a virtual environment (VMWare, Hyper-V) with ISCSI Protocols.
Implement Windows-based security measures, including but not limited to user/group permissions, file/folder permissions, group policies, and local security policies.
Ensure the security and efficiency of IT infrastructure through proactive network management and maintenance.
Excellent customer service skills complemented by an ability to listen to and interpret client requests.
Ability to identify, track, and complete tasks for multiple projects under prescribed timeframes.
Strong verbal and written communication skills.
Expertise in Backup Solutions that consist of on-premise and cloud designs.
Preference for candidates familiar with Veeam technology environment or similar backup solutions.
DISCLAIMER
The BridgeWay Firm FZ-LLC does not charge any fees to applicants or job seekers for recruitment, employment placement, or job opportunities. All recruitment and employment services provided by our company are free of charge to candidates, in full compliance with the laws and regulations of the United Arab Emirates, including MOHRE directives. Any individual or agency requesting payment on behalf of our firm for job placement is acting fraudulently and without authorization.