BridgeWay is currently seeking a dedicated and technically proficient Desktop Support Engineer to join our dynamic team. This role is integral to the management and enhancement of our organization's IT infrastructure, focusing on the deployment, maintenance, and support of various IT equipment and systems.

At BridgeWay, we operate through two key business models: Global nurse recruitment and BPO services. Our nursing recruitment division offers two exciting pathways: the Green Card and Student Visa programs. Through the Green Card pathway, nurses join us as full-time employees, while the Student Visa program allows you to pursue a Master’s degree with 100% tuition scholarship coverage, alongside a paid internship at our facilities.

In addition to nursing recruitment, our BPO services include a wide range of offerings such as IT Support, Accounting, Timekeeping, SQL, Business Intelligence Analytics (BIA), and much more. We pride ourselves on delivering tailored solutions that meet the unique needs of our clients.

Launched in Dubai, UAE, in January 2022, BridgeWay has rapidly grown into one of the region’s most exciting success stories. What started with a small team of 16 has now blossomed into a vibrant family of over 80 passionate professionals. We’re driven by innovation, growth, and a commitment to making a difference in the healthcare and BPO industries.

Join us and be part of our journey as we continue to expand and thrive!

Who We Are?

• Conducting research and analysis to identify the company's IT equipment needs.

• Manage the setup, repair, and deployment of laptops, desktops, printers, scanners, and fax machines.

• Reimaging desktops and laptops on a regular basis.

• Hardware support, including desktops, thin clients, laptops, iPads, iPhones, Android devices, printers, multi-function copiers, multimedia equipment, and wireless devices.

• Handles IT equipment orders for shipment to end users.

• Helps maintain an organized inventory of all IT assets.

• Assists in the final testing of new products.

• Providing technical support to employees for all IT equipment.

• Consulting with IT managers and other departments as required.

What You'll Do?

• Must have experience performing desktop and laptop reimages.

• At least three years’ experience in a technical support field, troubleshooting hardware/software problems.

• Proficient in Microsoft Windows and Microsoft Office products.

• Solid analytical and problem solving skills.

• Great customer service skills and a willingness to learn.

• Highly developed communication skills.

• The ability to explain technical procedures in layperson’s terms.

• Interpersonal skills requiring a maximum in courtesy, etiquette and tact, in order to deal effectively with all levels of management, staff, and outside vendors.

• Ability to work independently -- candidate must be a "self-starter".

• Reliable transportation.

• Technical Certifications a plus.

At BridgeWay, we believe in taking care of our team, and we’re proud to offer a range of benefits that contribute to a fulfilling and rewarding work experience:

1. Medical Insurance to ensure your well-being is prioritized.

2. Work Visa to help you establish your career with us.

3. The opportunity to work in an international, diverse, and inclusive environment, where different perspectives are celebrated.

4. Enjoy a complimentary daily meal at our fine dining restaurant, "It's Good for Something" in Dubai Healthcare City, because we believe great food makes for a great day.

5. Gold & Blue Bucks Reward System - We reward and appreciate your hard work through our unique Gold & Blue Bucks system, recognizing outstanding contributions and achievements.

6. Annual leave in line with our company policy to help you recharge and enjoy your time off.

Benefits

What's it like to work at BridgeWay?

At BridgeWay, we’re passionate about creating a workplace where you can grow, excel, and truly be yourself. We’re committed to empowering you to reach your full potential by fostering a culture of inclusivity, collaboration, and continuous development. Our company values are the foundation of everything we do, ensuring that every team member feels safe, respected, and supported.

BridgeWay is proud to be an equal-opportunity employer. Whether you are an experienced professional, a recent graduate, or someone re-entering the workforce after a break, we invite you to apply and bring your unique skills and perspectives to our team. We celebrate diversity in all its forms, embracing unique backgrounds, experiences, and perspectives. Our zero-tolerance policy towards discrimination, bigotry, and hate is part of our commitment to building a workplace where everyone feels they truly belong.

If you’re passionate about making an impact and excited about the opportunity to contribute to a thriving, inclusive company, we’d love to hear from you. 

Apply today and be part of a team we can all be proud of!

The BridgeWay Firm FZ-LLC does not charge any fees to applicants or job seekers for recruitment, employment placement, or job opportunities. All recruitment and employment services provided by our company are free of charge to candidates, in full compliance with the laws and regulations of the United Arab Emirates, including MOHRE directives. Any individual or agency requesting payment on behalf of our firm for job placement is acting fraudulently and without authorization.

DISCLAIMER

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